If you requesting for an Etsy order, please contact us on Etsy. We do NOT process Etsy exchange request on our website. We want you to love what you have purchased from Kailee P! We will gladly accept returns of unworn, unwashed, undamaged or defective merchandise for a full refund or exchange within 14 days of delivery. Please fill out below and follow the instructions on the screen to submit your request. IMPORTANT NOTE: - ITEM(S) RETURNED WITHOUT RMA WILL NOT BE ACCEPTED (NO EXCEPTIONS). Returns for order with FREE SHIPPING will be subjected to $7 fee & RETURNS OVER $100 WILL BE SUBJECTED TO 15% RESTOCKING FEE.